Danone Waters is part of the international Danone Group. As a market leader in the still water market, it is our vision to promote the health and well-being of our consumers with regard to their drinking behavior. With our strong brands Volvic, evian and Badoit, we offer healthy and sustainable products that not only quench the thirst, but also enjoy it.
• You act as a knowledge provider and mediator for all quality-relevant issues in the areas of supply chain, sales, customer service and consumer care and are responsible for ensuring that quality management becomes a central strategic lever for the development and control of the business
• You ensure a continuous communication flow with the production sites
• Establish the quality concept and understanding in the local teams (supply chain & sales) in order to ensure adherence to quality standards, implementation of the guidelines and compliance in the logistics process (audits, action plans, etc.)
• You take part in all local innovation, innovation and productivity initiatives, including quality assurance through industrial procedures and the collection of transport tests
• Ensure compliance with all quality relevant aspects when launching new products
• Ensure the implementation and adherence to quality standards for re-packing processes (monthly review of supplier performance, conducting audits, continuous improvement management and review of corrective actions)
• You act as a contact for authorities and ensure compliance with food safety regulations
• You collect and bundle consumer and market feedback in order to derive recommendations for the further development of the business
• You control the Customer Care Centers through professional troubleshooting and complaints management (complaints, causes analysis and initiation of corrective actions)
• You participate in risk assessment, cause analysis and solving problems in the event of quality problems
• Master of Science in the field of food technology (or comparable) or business studies with a focus on logistics or supply chain
• At least 5 years of relevant professional experience in the food industry
• Experience in dealing with customers and consumers with regard to troubleshooting and critical issues
• Very good analytical and risk management skills
• High problem-solving competency and communication skills
• You are proactive, anticipate and see the bigger picture
• You are persuasive, enthusiastic about your vision and like to communicate your knowledge
• You like to make decisions and are used to working under pressure
• You create commitment and cooperation with the interfaces
Online application at jobs.danone.com